Do you have questions or concerns?

Did you fail to find an answer to your question in the FAQ’s or video tutorials? Our customer service would be happy to assist you.

Manage personal details online

Your personal details, including your password, mobile number, e-mail address and language, can be managed conveniently in your user account, where you can also add other cards and install/deinstall apps.

Go to user account

Contact form

Please do not include any confidential information, such as your card number or card account number, etc. with this form. Please note that for reasons of discretion we are only able to respond to questions or concerns of a general nature. We will answer your request within one week.

Please complete the contact form below in full.

Format: DD.MM.YYYY

Phone contact

Please contact us by phone for information about your personal details, accounts, transactions, limits, complaints, orders or product changes.

We are available Monday to Friday from 8 a.m. to 5:30 p.m. by phone: +41 58 958 84 90.