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VisecaOne

What is VisecaOne?

VisecaOne is the new free service from Viseca Card Services SA for holders of credit cards, PrePaid cards and Business Cards. Find out more

How does the use of VisecaOne for 3-D Secure online payments differ from the previous method using a password?

With VisecaOne, you no longer have to enter a static password when making 3-D Secure payments online. Instead, you confirm the transaction quickly and easily in the VisecaOne app or by entering a dynamic SMS code.

I am already a customer of Viseca. Why should I register for VisecaOne?

Helping you to use credit cards safely and securely is important to us. That is why we created VisecaOne. When you register for VisecaOne, you receive a trustworthy digital identity that you can use for all future interaction with Viseca. This not only enhances your security, it also makes lots of things easier, like activating additional new services, which is now possible in VisecaOne at just the touch of a button.

Why is the password-based method of making online payments (3-D Secure) being phased out?

The password-based method previously used will continue to be accepted in the near future for cards that are currently activated for the 3-D Secure (password) procedure. However, making payments with VisecaOne is considerably easier and faster since you no longer have to enter a static password.

I do not have a smartphone. How can I register?

You can also use VisecaOne with an ordinary mobile phone. Register here.

VisecaOne is continuously being further developed. What does this involve?

As the VisecaOne app and the VisecaOne portal are developed further, new functions will be added and existing services of Viseca will be integrated into VisecaOne, e.g. MyAccount and www.surprize.ch. It may therefore be necessary to update the terms of use as new user rights and obligations become applicable. When necessary, you will be asked to accept the new terms of use in order to continue using the service. You will be informed accordingly in advance on www.visecaone.ch and through the other communication channels of Viseca.

Where can I find an overview of the online payments (3-D Secure) that I have confirmed or rejected?

An overview will soon be available.

I received a request/message to confirm an online payment (3-D Secure) that I did not make. What should I do?

Do not confirm the payment under any circumstances. Call us immediately on +41 58 958 84 90, so we can block your cards and have them replaced.

What do I have to do if my smartphone is hacked?

Call us immediately on +41 58 958 84 90, so we can block your cards and have them replaced. As regards your smartphone, contact your mobile service provider directly.

On which smartphones can I use the VisecaOne app?

The VisecaOne app is available for iPhone and Samsung, LG, HTC and other devices with Android operating systems. All devices must have a functioning SIM card (pre- or postpaid subscription).

What operating system version is required to use the VisecaOne app?

Apple iPhone – VisecaOne supports iOS 8.x and higher.
Android smartphones – VisecaOne supports the following operating systems: Ice Cream Sandwich 4.0.x, Jelly Bean 4.1-4.3.x, KITKAT 4.4.x and higher.

Can I also use the VisecaOne app when I am abroad?

Yes. You can also use the VisecaOne app when you are abroad. Please note that you should ideally use free WLAN access or have a roaming option.

If there is no data link, can I still make online payments (3-D Secure) using the VisecaOne app?

No. In situations where you have no data link, you must confirm your payments by SMS code. You can easily request an SMS code in your browser.

I cannot download the app because there is not enough memory available.

Delete data you do not need to keep (pictures, videos) from your smartphone, or transfer the data to your PC. Ideally, you should do a complete back-up of your smartphone.

Can I deactivate the VisecaOne app later?

Yes. You can deactivate the VisecaOne app in your user account at www.visecaone.ch or in the app settings.

Can I reactivate the VisecaOne app again later?

Yes. You can activate the VisecaOne app in your user account at www.visecaone.ch. The app is available for iPhone or Android smartphone.

What should I do if I mistakenly delete the VisecaOne app on my smartphone?

Don't panic. It can happen. Just download the VisecaOne app again from the Apple or Google app store and then activate the app in your user account.

My smartphone was stolen or is no longer in my possession. What should I do?

If you no longer have access to your smartphone, you can request a reactivation code, which will be sent to you by post for security reasons. To request the code, log in with your user name and password to your user account. When you are asked to confirm your login with the app, you can reset your VisecaOne account on the right, which triggers the reactivation code. Please note that your account will be blocked until you enter the reactivation code.

I have a new smartphone. What do I have to do in order to continue using the VisecaOne app?

If your mobile number stays the same, you can log in to your user account by SMS code and activate the VisecaOne app for your new smartphone there. First deactivate the app on your old smartphone under «App/SMS». Then click on «Activate app» and follow the instructions displayed on the screen.

I have changed mobile service provider. What do I have to do?

If your mobile number stays the same, you can log in to your user account at www.visecaone.ch by SMS code and reactivate the VisecaOne app there.

As a result of a legal dispute, my mobile service provider has temporarily blocked my number. How can I still confirm online payments (3-D Secure)?

If your mobile number is temporarily blocked, you can make online payments (3-D Secure) as usual with the app if you have access to a WLAN connection. 

I am already using the MyAccount app or surprize app. Why do I now also have to install the VisecaOne app?

In future, the existing online services will be integrated in the VisecaOne app along with new functionalities.

What purpose does the QR code serve?

The QR code contains all the information needed to activate the VisecaOne app and link the app to your personal VisecaOne account. Photographing the code in the app saves you the trouble of typing it in.

I have a new e-mail address. How do I notify you of my new e-mail address and/or change my old e-mail address?

You can change your e-mail address in your user account. Please note that your user name is your e-mail address and it will therefore also change accordingly.

I have forgotten my password. What should I do?

Reset your password and then choose a new password for yourself.

I no longer have access to my user account. What should I do?

If you have forgotten your password, you can reset it here. Otherwise, please read on here.

I forgot my e-mail address. What can I do?

Call our customer service: +41 58 958 84 90.

Can I manage more than one card product in my VisecaOne account?

Yes. You can manage all the cards held under your name (credit cards, PrePaid cards and Business Cards) in the same VisecaOne account. Are you already registered? Then you can add further cards to your user account.

Which credit cards can I register and use with VisecaOne?

All MasterCard and Visa credit cards, PrePaid cards and Business Cards issued by Viseca and its partner banks can use VisecaOne.

I have more than one card. Do I have to register each card individually?

No. At registration, all the cards in this business relationship held under your name are linked to the VisecaOne user account. For some products (e.g. PrePaid cards, Business Cards) you will receive a separate registration code. However, you can still add them to the same user account, either during the registration process or later.

Do I have to register partner and additional cards separately?

If the cards are held under your name, they will be automatically linked to your user account when the primary card is registered. For other products (e.g. PrePaid cards, Business Cards) you will receive a separate registration code. You can, however, still add them to the same user account, either during the registration process or later.

Do I also have to register partner and additional cards that are issued to another person?

Partner cards and additional cards not in your name have to be registered separately for VisecaOne. The primary cardholder receives a registration code for this purpose.

Can I register and use Viseca Business Cards with VisecaOne?

Yes. Business Cards can be registered for VisecaOne.

Can I register and use Viseca Corporate Cards with VisecaOne?

No. Corporate Cards cannot currently be registered for VisecaOne.

Can I register and use Visa Platinum cards with VisecaOne?

Yes. Visa Platinum cards can be registered for VisecaOne.

Can I register and use PrePaid cards with VisecaOne?

Yes. PrePaid cards can be registered for VisecaOne.

What do I need in order to register for VisecaOne?

To register, you need :
  • your personal registration code, which you will receive by post or can request at www.visecaone.ch
  • your complete card number
  • a PC or tablet
  • your personal iPhone, an Android smartphone or your mobile phone.

Can I open more than one VisecaOne account?

Basically, yes. For some products (e.g. PrePaid cards, Business Cards) you will receive a separate registration code and can also register separately. Please note that for each registration a different e-mail address must be provided, i.e. a given e-mail address can only be used once to register. However, the advantage with VisecaOne is that all the cards held under your name, even different products, can be managed in a single VisecaOne account.

Can I register further cards under the same user name and password?

Yes. More than one card can be registered.

I did not receive a registration code. What should I do?

You can request a registration code free of charge from www.visecaone.ch. Please note that the code is only valid for a limited time.

I have lost my registration code or it is no longer valid. What should I do?

You can request a new personal registration code here.

Can I request as many new registration codes as I need?

No. You can request one code within a 7-day period and a maximum of ten codes within 12 months.

Why is the registration code not sent directly to the holder of the partner or additional card?

The registration code is sent to you because you are the owner of the primary card and your address is also the contact address recorded for the partner card or additional card. Please pass this letter on to the holder of the partner card or additional card. The holders of these cards must open a VisecaOne account of their own in order to be able to use the card to pay merchants online who support the 3-D Secure transaction facility.

I cannot install the app because the default settings for date/time are incorrect. What should I do?

The date and time settings must correspond with the actual date and time in your country. Please adjust the settings on your smartphone. It’s easiest if you use the automatic settings.

Do costs accrue to me for the SMS (mTAN) sent to me?

No. The costs of the SMS (mTAN) are borne by Viseca. However, when you are abroad, roaming costs charged by your provider network may apply.

I have a new mobile number. How do I notify you of the new mobile number and/or change my old number?

You can change your mobile number in your user account at www.visecaone.ch.

Why is my mobile number important?

If you do not use the VisecaOne app or temporarily have no Internet connection, you can request an SMS code to enter as confirmation (3-D Secure online payment and login).

Which smartphones support the SMS method?

All smartphones with a functioning SIM card (pre- or postpaid subscription).

Can I also use the SMS method with a smartphone?

In principle you can also use the SMS method with a smartphone. The app offers you greater convenience, however, and is easy to use. If you should find yourself without a connection to the Internet, you can request an SMS code to enter as confirmation (3-D Secure online payment and login).

Can I switch from the SMS method to the VisecaOne app?

You can activate the VisecaOne app anytime in your user account at www.visecaone.ch. The app is available for iPhone and Android smartphone.

How long is an SMS code valid?

The SMS code is valid for a maximum of 120 seconds.

How often can I request an SMS code?

The SMS code can be requested a maximum of 2 more times.

How long does the confirmation request remain in the app?

The confirmation request remains active for max. 120 seconds.

Under what circumstances are push notifications sent to me?

Due to technical limitations associated with your card or the merchant's terminal, some transactions may not trigger a notification.

What is a “provisional transaction”?

A transaction is provisional when it is based on an authorisation but has not yet been settled by Viseca. The final amount of a provisional transaction may still be subject to adjustment.

What is a “booked transaction”?

A booked transaction is a transaction for which the settlement has been finalized by Viseca – including the exchange rate and any applicable charges.

What does “reservation” mean?

When you make a reservation (a hotel room, for example), the amount of the reservation is blocked on your card and is therefore not available for spending.

How can the settings for push notifications be activated?

The settings for push notifications can be activated in the VisecaOne app via the “Messaging” menu or under “Messaging” in the “Card” tab.

Does TouchID also work with the VisecaOne app?

Yes, you first have to activate TouchID for your device (iPhone 6 or higher) under Settings -> TouchID. Then you can activate “TouchID” in the VisecaOne app under “App settings”.

Does fingerprint recognition also work with the VisecaOne app?

Yes, you first have to activate fingerprint recognition for your device under Settings -> Fingerprint recognition. Then you can activate “Fingerprint recognition” in the VisecaOne app under “App settings”.

My card has been blocked. Do I have to register the replacement card for VisecaOne?

No, we do that for you. As soon as you receive the replacement card you can manage it in VisecaOne as usual.

I use my tablet like a smartphone. Can VisecaOne also be used on a tablet with a SIM card?

Although VisecaOne can also be installed on tablets (in smartphone view only), we recommend that the app preferrably be installed on iOS and Android smartphones. The app was designed for smartphones and therefore only delivers the best experience when used with a smartphone. The web version of MyAccount can be used in tablet format and will remain available for the foreseeable future. The simultaneous use of VisecaOne on different mobile devices (smartphone/tablet or smartphone/smartphone) is, however, not possible.

Can VisecaOne be installed on multiple smartphones and tablets?

No, but Viseca is planning on introducing multi-device functionality for VisecaOne in the future.

How do I install the VisecaOne app on my iOS watch?

Simply add the VisecaOne app to your Apple Watch interface via your Watch app, like this: Open the Watch app on your iPhone -> General -> Activate app installation. Or you can install the VisecaOne Apple Watch separately as follows: Open the Watch app on your iPhone -> Scroll to the VisecaOne app and select it -> Activate "Display app on Apple Watch". You also have to activate the Apple Watch function in the VisecaOne app under "More" and "App settings".

Masterpass

What is Masterpass?

Viseca Masterpass is a digital wallet developed by MasterCard that lets you centrally manage all your card information and delivery addresses. It makes online shopping more convenient than ever. With Viseca Masterpass, you no longer need the actual card itself in order to pay for your purchases, and the hassle of correctly typing in your card information is a thing of the past.

With which credit cards can I sign up for Masterpass?

You can use Masterpass with MasterCard and Visa credit cards. When you register for VisecaOne, the cards issued in your name (credit cards, PrePaid cards and Business cards) are automatically activated for Masterpass. Please note that only cards issued by Viseca Card Services SA and its partner banks are eligible for Viseca Masterpass.

How does online shopping with Masterpass work?

At your favourite online shop, simply check out by clicking on “Buy with Masterpass”. A list will appear showing you all the wallets available for use in Switzerland. Select Viseca Masterpass and sign in to the wallet with your VisecaOne credentials. After you have selected the card you want to pay with and chosen a delivery address, you will be redirected back to the shop where you can confirm your purchase. It’s that simple.

Is Viseca Masterpass secure?

Of course. Protecting your personal data is a top priority. Servers that comply with the highest security standards ensure that sensitive data is optimally protected. The data saved in the wallet are stored by Viseca with one of its commissioned service providers in Switzerland. MasterCard only passes data on to the merchant during the payment process. The data transmission is also encrypted.

Does Viseca Masterpass cost anything?

No, the use of Viseca Masterpass is free of charge.

Whom do I contact if I have questions about Viseca Masterpass?

Please call our customer service on +41 58 958 84 90 or use the online contact form.

How do I register for Viseca Masterpass?

In order to take advantage of Viseca Masterpass, you must first register for VisecaOne. When you register, all your cards will be automatically activated for Viseca Masterpass. Then you can manage the cards in VisecaOne and designate a preferred card for your Viseca Masterpass transactions.

Where can I shop online faster and more securely with Viseca Masterpass?

You can recognise shops accepting MasterPass by the “Buy with Masterpass” logo. Merchants who accept Masterpass.

Which browser can I use with Viseca Masterpass?

Masterpass can be used with a variety of different browsers. The following versions of web browsers are supported, including their more recent versions, unless specified otherwise:
  • Internet Explorer 8.0
  • Firefox 3.6
  • Safari 5.04
  • Chrome
  • Opera

For mobile devices, the browsers of the following operating systems are supported:
  • Android 2.1 and newer
  • iOS 3.4 and newer

How do I change or update my Viseca Masterpass information?

The same information – e-mail address, language, mobile number and password – that applies to VisecaOne also applies to Viseca Masterpass. You can make changes to this information in your user account at www.visecaone.ch.

Is there a charge for the SMS notifying me of the SMS code I need for the Viseca MasterPass login and payment confirmation?

Within Switzerland, SMS texts are free of charge. Roaming charges of your mobile service provider may apply abroad.

I forgot my password for Viseca Masterpass. What can I do?

You can reset your password during checkout via the “Reset password” link on the Viseca Masterpass login page. Alternatively, reset your password here.

Do I have to enter additional security information during the payment process?

No. Once you are logged in to your Viseca Masterpass wallet, you can complete the payment process without entering additional security information.

How do I update an address?

You can update your shipping address during checkout via the pen icon displayed above your address. For other changes please call our Customer Care Center on +41 58 958 84 90 or use the online contact form.

How do I change my preferred delivery address or add a new one?

In your user account at www.visecaone.ch you can configure your preferred card as the standard card for Viseca Masterpass.
 

How do I change my preferred credit card for Viseca Masterpass?

In your user account at www.visecaone.ch you can designate which card you prefer to use as the standard card for Viseca Masterpass.

My credit card was refused by a merchant. What can I do?

Please call us on +41 58 958 84 90 to find out why the card was refused.

Why can I not use the delivery address of my choice?

Every online shop can make its own rules about which addresses (e.g. parcel stations, post office boxes) it is prepared to deliver to. If a merchant cannot deliver to an address you have stored, the field for the delivery address in question will be deactivated. Please indicate a different delivery address at check-out, if possible.

How do I register for Viseca Masterpass during the payment process?

Before you can use Viseca Masterpass you first have to register at www.visecaone.ch.

What should I do if I suspect that my card has been fraudulently used to make purchases?

If you suspect that purchases have been made fraudulently with your card, call us immediately on +41 58 958 84 90 to report it.

I received an e-mail/phone call from MasterCard regarding my Viseca MasterPass wallet. I suspect it may be an instance of attempted fraud or phishing. What should I do?

Neither MasterCard, Viseca nor your bank will ever request personal details or your complete card number by e-mail or phone. Therefore, if you receive such an e-mail or phone call, it is probably an instance of attempted fraud. You should protect your personal data and never respond to suspicious e-mails or phone call enquiries. If you suspect that your credit card has been fraudulently used, call us immediately on +41 58 958 84 90 to report it. Help us to limit and fight fraud by forwarding all suspicious e-mails to internetsecurity@viseca.ch, so we can investigate.

How do I report a website or e-mail that claims to be from MasterPass but is obviously fake?

If you find an e-mail or website to be suspicious, call us immediately on +41 58 958 84 90 to report it, and forward suspicious e-mails to internetsecurity@viseca.ch.

What do I do if I don't want to use Viseca Masterpass?

If you don't want to use Viseca Masterpass, you need to deactivate Masterpass for all the cards in your VisecaOne user account. The cards will be removed from the wallet, and the card and customer data in the wallet will no longer be automatically updated.

Legal

Why have I been sent a registration code?

Viseca sends a letter with a registration code to all customers who currently have the 3-D Secure (password) facility activated for their card. The registration code makes it easy and quick to switch over to the new transaction confirmation method by app or SMS code. Naturally, you will also be sent the code if you requested it yourself.

Why do I receive a registration code for my partner cards and additional cards, which are not issued under my name?

The registration code is sent to you because you are the owner of the primary card and your address is also the contact address for the partner card or additional card. Please pass this letter on to the holder of the partner card or additional card. The holders of these cards must open their own VisecaOne account in order to be able to use the card to pay merchants online who support the 3-D Secure transaction facility.

Why is it necessary for me to accept VisecaOne’s terms of use when I register?

The terms of use of VisecaOne regulate your rights and obligations when using this service. When you register for the service and accept the terms of use you agree to abide by these regulations. 

When activating the app, why don’t I have to accept any terms and conditions?

The terms of use of VisecaOne, which you accepted upon registering, also apply to the app. At the time you activate the app, you have therefore already agreed to the terms of use. The terms of use may be revised as the app and portal are developed further, and in future you may therefore be asked to accept the revised terms of use in the app.

Where can I find the terms of use of VisecaOne in the app?

Click on the “Legal information” link in the app to view the currently valid terms of use of VisecaOne. The terms of use are also available under the following link on www.visecaone.ch.

What makes the procedure using the app secure?

When confirming online payments and making other confirmations, the smartphone is a second security factor. In addition to your user name and password, confirmation in the app or by SMS code serves as a further means of identification.

What risks do I incur when I use VisecaOne?

VisecaOne makes paying online more secure because when you make a payment or log in you have to confirm the action on your smartphone. However, if an unauthorised third party gains access to your cards or card information (e.g. through theft or phishing) and your smartphone (e.g. through theft), the possibility of fraudulent use cannot be completely excluded, which could potentially result in a financial loss (e.g. misuse of card) or violation of data protection (e.g. if your personal data is lost). You are not liable for such damage if you have complied with the card holder’s duty of care and are otherwise not at fault (e.g. exercising care in the use of your smartphone, checking confirmation requests, promptly blocking lost cards). Viseca also covers any damages that are proven to have occurred as a result of illegal tampering.

How can I minimise the risks associated with the use of a smartphone or computer?

Take adequate security measures for your smartphone and computer:
  • lock your screen (e.g. code, fingerprint)
  • never leave your smartphone unattended and never let third parties use it
  • always install updates immediately
  • use virus protection software to protect your devices against viruses, trojans and other malware, and never open mail attachments or other files that you do not completely trust
  • do not share your passwords with other people or write them down
  • never respond to a request you receive by e-mail to provide your login or card details (phishing); Viseca will never ask you to do this in an e-mail
  • never make operating system manipulations of any kind (e.g. jailbreak, rooting)
  • if you lose your smartphone, have it blocked, delete it from your VisecaOne user account and reset your VisecaOne user account or have it reset for you.

What do I have to do if I lose my smartphone or if my smartphone is stolen?

Do everything you can to prevent third parties from gaining access to the app. For example, you can block your SIM card and use the “Find my iPhone” or “Android Device Manager” functions to delete data.

Do I have to comply with special obligations when I use the Masterpass wallet to pay in online shops?

Payments made with Masterpass are regular credit card transactions. The only difference is that the card and customer data no longer have to be entered by hand. Therefore, you must comply with the usual duties of care that apply to the use of your card, in particular as set out in the general terms and conditions for the card and the terms of use of VisecaOne (e.g. having lost cards blocked, checking your credit card statement, exercising care in the use of your smartphone).

What do I do when I receive a confirmation request that is not related to a given transaction?

If you receive a request to confirm an online transaction or login but are not presently in the process of making such a transaction or logging in, it is an instance of fraud. Reject the request, notify Viseca immediately and have your card blocked.
Customer service: +41 58 958 84 90.

What happens if I accidentally accept a payment confirmation in the app although the payment details are incorrect or which I did not actually intend to accept?

Confirmations made in the app are regarded as binding. Therefore, you should always check the payment confirmation request carefully before confirming it. Viseca assumes that payment confirmations and other app-related actions are made by the card holder.

What happens if a person close to me confirms a payment in the app?

In principle, confirmations made in the app are binding. We assume that payment confirmations and other app-related actions are made by the card holder. However, if this is not the case, the card holder may provide proof accordingly. Confirmations made by persons close to the card holder (e.g. family members, authorised agents, roommates) are deemed to have been made by the card holder himself.

What happens if I did not confirm a payment or I rejected the payment confirmation request, but the transaction nevertheless appears on my bill?

If the confirmation is made by an unauthorised third person and all the card holder’s duties of care have been complied with, Viseca will cover any loss incurred, conditional upon the card holder promptly lodging an objection to the transaction(s) in question.

What happens if I suffer a financial loss by using VisecaOne?

Viseca accepts the liability for financial losses if you have taken adequate security measures and complied with the obligations to take due care stipulated in connection with your card (e.g. card blocking). 

Where can I find information about how my personal data is treated when I use VisecaOne (portal and app)?

Information about how data is handled in connection with VisecaOne may be found in our data protection policy, the terms of use and the FAQs on www.visecaone.ch.

What happens to the card and customer data when a Masterpass wallet is set up?

The Masterpass wallet is offered by Viseca in cooperation with MasterCard. Your card and customer data (delivery address, e-mail) are automatically saved by Viseca in the MasterPass wallet when you register for VisecaOne. This does not imply a contract between you and MasterCard. Viseca is still your contact partner when you use Masterpass.

Where does Viseca store the data it collects when I use VisecaOne?

Viseca stores this data on its own servers or in data processing centres operated in Switzerland by service providers engaged by Viseca. These facilities are protected by a variety of organisational and technical measures, and access to the data is restricted.

Where is the card and customer data stored for the Masterpass wallet?

The data saved in the Masterpass wallet are stored with a service provider of Viseca in Switzerland.

Does Viseca pass on the data it records through VisecaOne to third parties?

Viseca does not pass on any data to third parties for their own purposes, unless you have consented to it. However, your data may nevertheless be forwarded to third parties, such as mobile service providers or mobile device manufacturers, when you use the services of VisecaOne. Moreover, Viseca may outsource the provision of services to third parties. In this case, the third parties in question are contractually bound and legally required to keep the data confidential.

Furthermore, if you use the Masterpass facility, your data are transmitted through the IT network of the credit card company (MasterCard, Visa), as is usual when you use your credit card.

Who receives the data saved in the wallet when I select “Pay with Masterpass” in an online shop?

If you select “Pay with Masterpass” in an online shop, you first have to log in to VisecaOne. Then the card and customer data saved in the wallet are transmitted to the online shop. In the transmission process the data are stored temporarily by MasterCard so the online shop can retrieve them. MasterCard then deletes the data and only the merchant receives the information necessary for the payment. This data transmission is encrypted and fulfils high security standards.

I do not want to receive advertising related to VisecaOne. How can I stop such information from being sent to me?

You can request a general advertising block. To arrange this, contact Viseca through one of the following channels:
Customer service: +41 58 958 84 90
Mail: customerservice@viseca.ch
Post: Viseca Card Services SA
Hagenholzstrasse 56
P.O. Box 7007
8050 Zurich

I as a client of Viseca do not want to receive advertising of any kind from Viseca. How can I stop advertising from being sent to me?

You can request a general advertising block. To arrange this, contact Viseca through one of the following channels:
Customer service: +41 58 958 84 90
Mail: customerservice@viseca.ch
Post: Viseca Card Services SA
Hagenholzstrasse 56
P.O. Box 7007
8050 Zurich

What do I have to do to find out how the data that Viseca collects on me is used?

For detailed information about the data of yours that are processed, please send a written request for further information along with a copy of your official ID to the following address:
Viseca Card Services SA
Hagenholzstrasse 56
P.O. Box 7007
8050 Zurich
Please indicate whether your request pertains specifically to data processed in connection with VisecaOne.

I don't want to use VisecaOne anymore. What do I have to do and what are the consequences?

VisecaOne is used to confirm and execute payments to merchants who are activated for 3-D Secure. It also serves to manage your Masterpass wallet. If you do not want to continue using VisecaOne, you will no longer be able to use your card to pay for purchases from merchants who require the 3-D Secure standard. You will also not be able to use the other VisecaOne services. If you wish to stop using VisecaOne, you have to deactivate the app in your user account and deinstall it. In addition, you should contact Viseca so your VisecaOne account can be fully closed out.

Does Viseca evaluate my user behaviour in the app/on visecaone.ch?

Information on data processing, including when you use the web site or app, is provided in the data protection policy and terms of use published on the web site.